Great as always

Completed when they said it would be. Kept me informed throughout the service and car came back clean.

Service was ok

Pleasant environment, good facilities and location. Not to forget the great coffee and cookies :) Friendly staff. Take home test drive cars to allow us to make up our minds without the need to make the decision within a half hour test drive.

Greeted by name when I arrived at the service desk, Adam the service advisor was very attentive to all my needs throughout getting my mini serviced.

Always resolve problems and give excellent customer service all of the time.

No hassle, nothing to much trouble. We've dealt with the staff there over a period of time and are always impressed with their attitude.

good customer service

Flawless

Very friendly sales staff made me very at ease with the whole experience, explained everything very happy

first class service

The salesman (Jamie) spent time explaining all the options to us and arranged a test drive. He gave us plenty of time to decide the car most suited to our needs and then kept us fully informed regarding delivery of the car.

We had a brake issue with our recently purchased Mini at the beginning of our driving holiday in Scotland. Lloyd Mini booked us in last minute and got things sorted in a couple of hours. We were really happy.

Helpful

Sammy my go to salesperson knows exactly what I am looking for and never fails to deliver.

The presentation of the car at the showroom was fantastic, walking into the special room with my sitting there ready to go was amazing.

Staff were helpful, updating my sat nav which was unplanned. The only problem seemed to be that I was told after last service this time would a big service but system had been updated incorrectly previously showing small again which they corrected.

From the time we stepped inside we were welcomed and the prompt service we received was much appreciated.

Excellent service

All staff dxtremely helpful

It has been brilliant to have the Mini that I always wanted with a level of service better than anywhere I have ever been.

The Mini centre in Carlisle is excellent Sammy who I deal with really knows her job and it's like dealing with a friend

Great service

Ok

Efficient friendly service

Everything was awesome - could have been easier if drive away Insurence was available...

Service completed quickly and on time

I was told due to late delivery it would have a full tank of fuel, I drove off not realising it hadn't. This is the 3rd mini I have purchased. The 1st came with a care bag & champagne, the 2nd with wine & chocolates This had nothing.Nice touch lost

James Routledge kept in touch and was always happy to assist in any way or answer any questions

Also a warning light regarding tyre pressure was left on and not dealt with

Helpful and friendly staff

Good job

Everything went smoothly

I was booked in at 1 and told it would be ready by 2:30. Still hadn't heard anything by 3:15 so I rang and was told someone made a mistake and booked it into the 2pm slot without telling me leaving me without a car all afternoon

Brilliant service as always, very friendly staff.

Always helpful and friendly, and keep the car running... Oh and they clean the mini so perfectly inside and out!

Staff quality

All staff friendly knowledgeable and gave their time. However Craig was exceptional trying to get the best deal

Great service

Sammy was brilliant throughout and the process of buying the car was super easy and I was well informed of the cars process, all the tech and upgrades/options. Car was well presented on pick up too.