OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
79 ratings and 56 comments received in the last 90 days.
08 June 2025
From start to finish, very attentive and nothing ever too much trouble!
05 June 2025
Very personal service
03 June 2025
Very good kept informed all the way.
17 May 2025
Jordon and the rest of the team have fantastic customer service. There were some issues with the BMW/MINI ordering system but the guys were always there to explain and to then help get through these issues.
11 May 2025
Firstly the staff at Lloyds Carlisle were very Professional and friendly in particular Josh Riley who looked after us and explained everything along the way guiding us through all the complexities with ease.
04 May 2025
See above
26 April 2025
The car came earlier than expected. I was kept informed at each and every step.
24 April 2025
Nothing was to much bother for Jordan during the purchase of the new car.
05 July 2025
You did what you said you would do.
24 June 2025
Quick service
23 June 2025
Good service. Friendly and polite knowledgeable staff. Easy to book in and discuss any issues.
22 June 2025
First ckass
19 June 2025
MOT completed s requested, car washed and seat wells vacuumed.
19 June 2025
Really professional
18 June 2025
Attentive service
16 June 2025
No issues, great service and very reasonable
13 June 2025
Quick response to our mini breakdown. Great communication and care, including replacement car. Fast repair time. Brilliant.
12 June 2025
Service on time and I was contacted when completed.
09 June 2025
Jordan Coulson who works at the mini garage was amazing - he was so helpful and when the mini was delivered he spent a long time going over everything with us and setting up the car and personalising it . I could not fault him in any way.