OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
143 ratings and 119 comments received in the last 90 days.
18 July 2026
Very helpful and attentive stafg
13 July 2026
Lloyd Carlisle were extremely helpful, I was dealing with Natasha Beattie, she kept me informed all the way through. Natasha even came in to work in the middle of her holiday so that she could hand the car over to me, that is real dedication.
10 July 2026
Josh was exceptionally personable and very knowledgable about the full range of options and models available, which helped us choose a vehicle that was right for us. He supported us throughout the process and was always very welcoming.
10 July 2026
Shout out to Natasha Beatie who made the whole proccess from start to finish very informative and was available when i needed help on a few matters
06 July 2026
Fantastic service from start to finish. Charlie was the winning experience. Not had a mini before and his approach to selling was excellent. Felt comfortable and special through the whole experience
04 July 2026
Everything went so smoothly. I was well looked after and my needs were met. I was updated at all times and knew exactly what was happening. All the staff are welcoming and friendly. The area is spotless and tidy.
03 July 2026
Customer service was excellent, Tom was very helpful and kept us updated regarding delivery time and the team worked very hard to ensure my requirements were met.
03 July 2026
Our experience with Mini has been amazing, Josh was our sales executive and he is definitely one of the best we have worked with. He kept us up-to-date with everything that was happening with the car from start to finish, 5 star customer service
02 July 2026
I was impressed by lloyds salesman Josh As I am computer illeterate
26 July 2026
Great service from start to finish. Booking the service was very easy, as was the self check in. Excellent.
24 July 2026
It went smoothly with no problems. Potential problems were highlighted for monitoring. The duration was as expected. The staff were polite & respectful.
22 July 2026
very friendly & professional staff
21 July 2026
As always excellent service.
20 July 2026
Excellent service throughout
20 July 2026
Welcoming staff,very helpful
18 July 2026
Professional, timely and good communication.
17 July 2026
Great customer service
15 July 2026
Excellent service, can't fault it :)
13 July 2026
Easy friendly process
FIND Lloyd Carlisle.
Address
- Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01228371063
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
Address
- Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:CLOSED
Phone
- 01228371063
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
23 July 2026
Kept in touch either phone or email