About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

124 ratings and 105 comments received in the last 90 days.

28 June 2026

Great service from start to finish.

27 June 2026

Josh at Lloyd's was amazing. Nothing was too much bother. He went through all the options available at Mini and helped me pick the model which suited me best. He kept in touch during the waiting process, providing updates by text. Josh was very kind.

26 June 2026

Everyone was very Charming and helpful , Nothing was to much trouble!

25 June 2026

Charlie was incredibly helpful and patient. I am an old man and needed patience.

23 June 2026

Process trouble free

21 June 2026

Loyd the sales man was brilliant not pushy had time for us could answer all the questions we had he was fantastic. So I bought my mini JCW from mini thankyou so much for the fantastic service

17 June 2026

Charlie and jonny made it such a pleasure to purchase from lloyds . We never felt pushed or harassed in any way. Take your time we are here to help and they certainly did

16 June 2026

Clear and concise information, great person to talk to. Any questions asked were given detailed answers.

14 June 2026

Great service from lloyd

10 June 2026

Centre us easy accessible. The staff were very friendly and welcoming. I have to mention Mr. Loyd Howes who helped us throughout the process.

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08 June 2026

Always available to answer calls and my many questions. Guided me through the whole process to make it easy

06 June 2026

Loyd at Lloyds Carlisle gave us the best service before purchase out of all the mini dealers we spoke with.hence buying so far away from home

30 May 2026

Josh, who dealt with us was brilliant, he and the whole team were very accomodating of my needs and as a wheelchair user that is very important to me. I felt informed throughout the whole process, it was a pleassure and I would recommend them to ever

29 May 2026

Friendly knowledge team. Test drive was available immediately. Very patient whilst I decided on EV or petrol

28 May 2026

Lovely showroom with helpful staff. Josh in particular was very helpful throughout the whole process.

22 May 2026

Very good service

22 May 2026

Very friendly

22 May 2026

I could not be any more pleased with the attention My wife and I got from All the team at Mini. And all the attention we got from Tom Anderson, keeping us up to date from the time of ordering until we drove away. He always had time for us. ?????

21 May 2026

I LOVE MY MINI.

20 May 2026

Answered my questions (which were a lot) immediately and kept me updated throughout journey.

20 May 2026

Josh did everything he could to make this a stress free and enjoyable experience.

18 May 2026

Great engagement by staff and salesperson,and good ongoing communication and timeline . A no rush approach and time to guide us to the best model for our needs.

15 May 2026

Charlie (Harper) the sales representative that I dealt with was friendly and super helpful, he answered all my questions and couldn't have done enough for us. Was a great experience and I am very happy with my new car

14 May 2026

Charlie was brilliant. There was a little issue with my trade in car which he dealt with really professionally.

07 May 2026

Cars were lovely to look at and sit in, test drive was fun, sales staff (Charlie) were really helpful, knowledgeable and answered all of my 'stupid' questions as if it was the first time anybody had asked them.

04 May 2026

The whole process of buying our Mini from Lloyd Mini Carlisle was excellent from start to finish. Josh was first class, a credit to Lloyds, so helpful, nothing was to much trouble, from test driving, to us collecting our Mini it was fault less.

03 May 2026

Natasha Beattie who dealt with me was very efficient in her role. She did not pressure me into purchasing the car. She expressed all options with detail. She was cordial made me feel welcome and gave me time to consider all options.

02 May 2026

Excellent service and friendly staff.

01 May 2026

Excellent service all round

01 May 2026

Throughout the purchase of our new Mini, Charlie has been superb.

01 May 2026

From the moment I went in to look at the Mini Countryman, Josh was brilliant. Welcoming, knowledgeable and very easy to chat to without being pushy. Throughout my experience he has kept me fully informed about timings and updates on my car.

30 April 2026

Natasha was an extreme professional during the whole process from beginning to end. Keeping us updated on all aspects. The final handover was the best. Superstar.

29 April 2026

Friendly helpful salesman

28 April 2026

Excellent service throughout. Josh kept me up to date on progress and answered all my questions. He was very patient and really helped build my confidence during my test drives so that I was confident I would cope with an automatic car.

24 April 2026

Always tried to be informative and helpful

24 April 2026

Everything was explained well and good communication throughout

21 April 2026

Very pleasant,good communication, especially when our car arrived damaged. Very patient with two technophobes.

18 April 2026

Josh was very patient and helpful with us while trying to choose which model to get. Communication throughout was brilliant.

18 April 2026

Amazing so helpful and knowledgeable

17 April 2026

Very satisfied, great service from everyone involved in the process, with help and confirmation at every step.

17 April 2026

The service centre was great. The service advisor was friendly and told me all the benefits of getting certain models of MINI cars. The delivery was fast and the car is great

13 April 2026

Attentive and friendly service with a great sales person.

10 April 2026

Loyd was amazing. Time taken to explain things was perfect. Really added to the experience

05 April 2026

I went into Lloyds to query a new car as mine was going in for a service. Tom was able to show me all options and allow me to test drive a countryman. He then talked me through my options and helped me decide on the car I got

05 April 2026

I came into Lloyd MINI to get a mobility car for someone I support. I delt with Natasha Beattie throughout the whole process. When first ordering there would have been a wait for the car up to 2 months, but Natasha looked at available stock and found

04 April 2026

Service received from Loyd was first-class in all areas.

28 June 2026

Great service

28 June 2026

Service was excellent. Standard parts are expensive. Also I'd have liked to have seen the MOT cost be discounted when carried out as part of a service.

28 June 2026

Great service.

28 June 2026

Fantastic team at lloyd mini Carlisle

28 June 2026

Great service

25 June 2026

Great service as always huge thanks to Joe for looking after me too notch and highly recommended!

24 June 2026

Very good customer service

23 June 2026

Always give great service. I felt valued and looked after while I waited for my car

23 June 2026

Service was completed like requested and things were listened to that had put on survey

22 June 2026

Friendly and efficient service. Greeted with a smile and pleasant Good Morning and offered a Coffee.

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21 June 2026

All very polite helpful and courteous staff

21 June 2026

Lloyd mini carlisle are a great friendly garage where nothing is an issue, as much refreshments as you like. Oh a 24 hr test drive no problem sir. A real customer focused centre

17 June 2026

Everyting was fine

15 June 2026

Couldn't answer my questions regarding a service offer I'd received through my mini app

10 June 2026

Straightforward

09 June 2026

Centre is easy accessible. Staff were very friendly and helpful. I would like to thank Mr.Loyd Howes ( the sales Executive) for his exemplary service. From the very first time we entered looking for a car, he was so helpful

09 June 2026

Great customer service

09 June 2026

Concerned when the technician flagged up a problem with my brake discs and it was later discovered that the tool used to measure was not set up correctly. I may have had a more costly bill if I hadn't flagged it up with the service desk.

08 June 2026

Everyone was very attentive

08 June 2026

Kept in touch with updates

07 June 2026

Friendly staff and easy to book

06 June 2026

Although expensive the work was done on time and correctly

06 June 2026

Good service

06 June 2026

Good service for booking, check in, courtesy car, repair within time window. Good communication. Centre could have cleaned car inside n out as asked and ticked but didn't. Asked if tyres could be checked for pressure as gauge had highlighted but not.

06 June 2026

Great customer service

06 June 2026

I called in for help as I had a fast puncture from a nail in my tyre. They managed to fit me in that day and my car even got a wash and hoover

02 June 2026

Confident in their abilities and double checking their work

01 June 2026

Excellent, friendly, efficient service

30 May 2026

All staff were extremely helpful, polite and efficient - from booking the appointment through to collection - thank you ??

29 May 2026

Service carried out no problem. Fault on the tailgate opening with foot movement was not repaired, I was told there was no fault code recorded and the technician reported it worked everytime for him, did not work for me or salesman. Still not right.

29 May 2026

Everything went well and the staff were very helpful and friendly

29 May 2026

Car ready within estimated time frame

28 May 2026

Very friendly and knowledgeable. Loyd was also very patient as we kept changing our minds about getting a petrol or EV

28 May 2026

Great service as always

27 May 2026

Staff are always friendly accommodating and very helpful

24 May 2026

Work completed on time, friendly and efficient staff

23 May 2026

The paintwork was significantly damaged on my car by the pressure washer. Staff did not make me aware of the damage at the time and waited for me to discover it myself. Still waiting on resolution...

23 May 2026

Really pleased with my new tyres and brakes replaced what a difference a good quality tyre makes.

22 May 2026

Everything was very good allround

17 May 2026

Josh was reassuring and helpful at every point. I also know I can talk to him and he will help me get the best out of my mini.

12 May 2026

Good customer service

11 May 2026

I wonder why im the only person waiting 3 hours while my car is dealt with, I am a widow so I dont have a husband to give me a lift. Do you collect cars from other custoners' homes?

07 May 2026

Excellent services and communication, friendly and professional staff.

07 May 2026

Always great customer service

07 May 2026

Charlie, the salesperson, was helpful, courteous and informative.

06 May 2026

Friendly and welcoming service from the team.

04 May 2026

Fast and efficient service, good communication

02 May 2026

Always very helpful and go above and beyond for the customer

25 April 2026

Professional and friendly

18 April 2026

Great staff very professional. Job well done.

18 April 2026

Friendly and knowledgeable staff

18 April 2026

Very satisfied, quick turn around and friendly staff as usual

13 April 2026

My Countryman was booked in for the info display to be replaced but they decided just to do a software update again.

13 April 2026

Gemma and Joe - who I spoke with - and the whole team who dealt with my car were friendly, professional and lovely. The repair to my tyre was completed quickly.

13 April 2026

Excellent service

11 April 2026

Prompt service friendly service staff

10 April 2026

Good service, made to feel welcome.

08 April 2026

From booking the appointment for the MOT and brake fluid change everything was so simple and straightforward - included in the work was a free wash and Vac so could not fault the service provided

08 April 2026

Everything went smoothly and on time

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Lloyd Carlisle.

Address

Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01228371063

Map

Areas served

Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan

View map

Address

Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:CLOSED

Phone

01228371063

Map

Areas served

Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan

View map