OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
93 ratings and 63 comments received in the last 90 days.
28 January 2026
Loyd was absolutely brilliant we me, hence why I purchased the new car. More than helpful in everything from start to completion. Even afterwards.
26 January 2026
Fair price discussions, timely communications and excellent customer service from Charlie Harper.
18 January 2026
I received an excellent service from Tom A. At Lloyds Carlisle going through the processes involved in the purchase and delivery and any future queries i might have and would recommend them to anybody.
08 January 2026
Tom and Josh were very helpful and patient with my wife and I. They took us through the procedure, explaining things clearly and simply. Any questions we had were answered knowledgeably. Delivery was 3 weeks earlier than expected, very good.
03 January 2026
I was exceptionally pleased with the quality of customer service I received from Tom, he really took into consideration any concerns I had by really taking the time to go through every detail with me, the handover was thoroughly enjoyable.
31 December 2025
Satisfied doesn't even cover my feelings about the experience with mini. They really treat you like one of the family. touching base on a weekly basis, sometimes more often to keep me up to date with how things were progressing. Nothing was too much.
28 December 2025
My car came one month earlier than expected, meaning I got an early Christmas present. All correspondence was great and I couldn't fault anything.
24 December 2025
From start to finish the experience was outstanding
24 December 2025
Good company
04 February 2026
Clear communication, knowledgeable service adviser and very welcoming and friendly garage
03 February 2026
Staff very friendly , all work carried out to a high spec .
03 February 2026
Very helpful and efficient
02 February 2026
Looked after me whilst I waited, service staff helpful and accommodating.
01 February 2026
I always feel very comfortable. I know my car is in the best possible hands.
30 January 2026
My car wasn't washed before it was delivered back to me
30 January 2026
Good. Customer. Treatment by Tom Anderson.
28 January 2026
I was dealt with promptly and given a time of when my vehicle would be ready
28 January 2026
Service reception staff were very friendly and helpful. Organised a lift for us into the city centre.
27 January 2026
Totally satisfied as usual
FIND Lloyd Carlisle.
Address
- Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01228371063
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
Address
- Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:CLOSED
Phone
- 01228371063
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
04 February 2026
Felt welcome. Polite, friendly and efficient. Explained everything well.