OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
101 ratings and 69 comments received in the last 90 days.
01 March 2026
Lloyds were very helpful throughout the process
26 February 2026
Charlie and the team are extremely welcoming and were quick to help with any queries I had. Charlie made the process easy for me especially trying to juggle work and filling out documentation. Thank you so much!
24 February 2026
A faultless purchase from start to finish
05 February 2026
Charlie Harper and Mike were fantastic. Not at all pushy, super helpful with everything and always ready with a lovely coffee when we came in.
04 February 2026
Felt welcome. Polite, friendly and efficient. Explained everything well.
28 January 2026
Loyd was absolutely brilliant we me, hence why I purchased the new car. More than helpful in everything from start to completion. Even afterwards.
26 January 2026
Fair price discussions, timely communications and excellent customer service from Charlie Harper.
18 January 2026
I received an excellent service from Tom A. At Lloyds Carlisle going through the processes involved in the purchase and delivery and any future queries i might have and would recommend them to anybody.
08 January 2026
Tom and Josh were very helpful and patient with my wife and I. They took us through the procedure, explaining things clearly and simply. Any questions we had were answered knowledgeably. Delivery was 3 weeks earlier than expected, very good.
04 March 2026
Everything went smoothly
01 March 2026
Couldn't fault the service I received
27 February 2026
Booked in for 11am and had been previously told it would take 1.5hrs. We dropped the car off and went a walk. While we were out they phoned to inform us they were a technician short & it would take at least 2.5 hrs. They did a health check 50min
26 February 2026
Both service receptionists were welcoming, friendly and professional. I was offered a cuppa while waiting which was a nice gesture. The work was completed quickly. All the staff were very pleasant. Joe dealt with my car and can't praise him enough.
26 February 2026
Presuming this is for recent mot? Carried out work and free car wash
25 February 2026
Very polite. Customer service was great. Was offered coffee and asked if i was ok .
22 February 2026
Couldn't ask for better service, Barrington is my work car and his suspension spring broke, delivered by recovery vehicle Monday lunchtime and fixed by Tuesday early afternoon.
22 February 2026
Quick professional service from start to finish
21 February 2026
Car problem sorted, great customer service
21 February 2026
MOT date organised quickly and efficiently
FIND Lloyd Carlisle.
Address
- Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01228371063
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
Address
- Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:CLOSED
Phone
- 01228371063
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
03 March 2026
From start to finish, our experience was totally painless, and Charlie was professional and friendly in equal measure, helping us through the process. We were also very impressed with with the regard shown by all Charlie's colleagues at the centre.