OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
91 ratings and 61 comments received in the last 90 days.
26 January 2026
Fair price discussions, timely communications and excellent customer service from Charlie Harper.
18 January 2026
I received an excellent service from Tom A. At Lloyds Carlisle going through the processes involved in the purchase and delivery and any future queries i might have and would recommend them to anybody.
08 January 2026
Tom and Josh were very helpful and patient with my wife and I. They took us through the procedure, explaining things clearly and simply. Any questions we had were answered knowledgeably. Delivery was 3 weeks earlier than expected, very good.
03 January 2026
I was exceptionally pleased with the quality of customer service I received from Tom, he really took into consideration any concerns I had by really taking the time to go through every detail with me, the handover was thoroughly enjoyable.
31 December 2025
Satisfied doesn't even cover my feelings about the experience with mini. They really treat you like one of the family. touching base on a weekly basis, sometimes more often to keep me up to date with how things were progressing. Nothing was too much.
28 December 2025
My car came one month earlier than expected, meaning I got an early Christmas present. All correspondence was great and I couldn't fault anything.
24 December 2025
Good company
24 December 2025
From start to finish the experience was outstanding
16 December 2025
There were some obstacles during the purchase due to Mini Finance but everyone at the centre tried their best to sort it out.
28 January 2026
I was dealt with promptly and given a time of when my vehicle would be ready
28 January 2026
Service reception staff were very friendly and helpful. Organised a lift for us into the city centre.
27 January 2026
Totally satisfied as usual
26 January 2026
I booked a battery replacement and was persuaded to take a battery check. This resulted in a battery replacement for an extra £50! Faulty tyres were not replaced as agreed resulting in me having to return the next day. It was a shambles.
25 January 2026
I'm in the process of committing to an EV for the first time . I had a test drive and was shown all the controls in a way that was both informative and easy to understand. The differences between driving a conventional car and an EV fully explained.
23 January 2026
Polite staff, areas to work or relax while waiting, work complete quickly with updates on progress.
20 January 2026
Always a very professional service at Lloyds Mini Carlisle. I had a service & MOT. Very friendly staff and they even provided a driver to drop me & collect me from town.
20 January 2026
I don't expect to have to replace a battery in a car which is under a year old.
19 January 2026
Everything was good, this is the fourth Mini Cooper i have bought from you, so I always have my cars serviced at Lloyds. They always give my car a thorough Service, or whatever else it's going in for, so that's great peace of mind.
18 January 2026
Gave a time to collect and car was ready
FIND Lloyd Carlisle.
Address
- Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01228371063
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
Address
- Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 16:00
- Sun:CLOSED
Phone
- 01228371063
Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan
28 January 2026
Loyd was absolutely brilliant we me, hence why I purchased the new car. More than helpful in everything from start to completion. Even afterwards.