About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

158 ratings and 131 comments received in the last 90 days.

19 September 2026

Our salesman Charlie Harper was great from start to finish, extremely helpful during the whole process, making it very smooth process.

18 September 2026

First class experience with Loyd Howes Sales Representative with Carlisle Lioyd Mini. All the staff were extremely helpful.

17 September 2026

Natasha and all the staff couldn't have been more helpful, friendly and knowledgeable making the whole process effortless

16 September 2026

Really helpful, excellent customer services from Natasha.

16 September 2026

Josh is an absolute credit to Lloyds and to Mini. I didn't feel pressured and was treated exceptionally well and the product knowledge helped me to make the decision to purchase.

14 September 2026

5 star completely satisfied. Service was second to none, Josh was very helpful and professional when answering all my queries/queations. I never felt pressured into purchasing the car but Josh found me exactly what I wanted after listening to me

10 September 2026

Friendly staff who went out of their way to help at every stage. Good coffee too.

09 September 2026

Our sales rep Natasha was extremely friendly, helpful and professional, as were all the staff at the garage. Natasha answered all of our (many!) questions promptly and thoroughly, and was very accommodating at all times.

08 September 2026

Excellent service kept informed regularly regarding arrival of vehicle etc

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07 September 2026

Excellent in all respects. Communication exceptional, product knowledge outstanding. Attentive to all requests, polite, nothing to much to assist my buying journey.

26 August 2026

Good communication and very helpful

26 August 2026

Excellent service from Tom and Jonny at Lloyds as usual

13 August 2026

Natasha was amazing and told me everything about the car and then kept me informed whilst waiting for it to be delivered & then answered any questions I had on delivery day.

11 August 2026

Smoothest car purchase that I've ever made. No hard sell. Listened to what I wanted and provided me with several options which was whittled down to my chosen car.

04 August 2026

Great service as always

02 August 2026

Jordan gave me great advice and helped me cho A car that would suit my needs.

23 July 2026

Kept in touch either phone or email

18 July 2026

Very helpful and attentive stafg

13 July 2026

Lloyd Carlisle were extremely helpful, I was dealing with Natasha Beattie, she kept me informed all the way through. Natasha even came in to work in the middle of her holiday so that she could hand the car over to me, that is real dedication.

10 July 2026

Josh was exceptionally personable and very knowledgable about the full range of options and models available, which helped us choose a vehicle that was right for us. He supported us throughout the process and was always very welcoming.

10 July 2026

Shout out to Natasha Beatie who made the whole proccess from start to finish very informative and was available when i needed help on a few matters

06 July 2026

Fantastic service from start to finish. Charlie was the winning experience. Not had a mini before and his approach to selling was excellent. Felt comfortable and special through the whole experience

04 July 2026

Everything went so smoothly. I was well looked after and my needs were met. I was updated at all times and knew exactly what was happening. All the staff are welcoming and friendly. The area is spotless and tidy.

03 July 2026

Our experience with Mini has been amazing, Josh was our sales executive and he is definitely one of the best we have worked with. He kept us up-to-date with everything that was happening with the car from start to finish, 5 star customer service

03 July 2026

Customer service was excellent, Tom was very helpful and kept us updated regarding delivery time and the team worked very hard to ensure my requirements were met.

02 July 2026

I was impressed by lloyds salesman Josh As I am computer illeterate

29 June 2026

There was never any pressure to buy, only help and information given.

28 June 2026

Great service from start to finish.

27 June 2026

Josh at Lloyd's was amazing. Nothing was too much bother. He went through all the options available at Mini and helped me pick the model which suited me best. He kept in touch during the waiting process, providing updates by text. Josh was very kind.

26 June 2026

Everyone was very Charming and helpful , Nothing was to much trouble!

18 September 2026

A very friendly and professional interaction

17 September 2026

Excellent dealership

16 September 2026

Loyd Howes your Sales Representative was extremely helpful and explained everything very clearly. He made our buying experience stress free.

15 September 2026

Lloyds did what they said they were going to do pointed out prospective issues with tyres and answered our questions

14 September 2026

Because of service given

14 September 2026

Prompt and efficient. The valeting was not done to a high standard . Vacuuming did not pick up everything. Exterior not wiped down after spraying

14 September 2026

Everything was fine, But I paid in cash and my invoice was not marked as Paid! Also my Mini was not updated and keeps showing it is overdue for service!

14 September 2026

Great service

13 September 2026

Great staff extremely friendly & kept updated regarding service

13 September 2026

Very straight forward, friendly and efficient.

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13 September 2026

Prompt attention and good communication

12 September 2026

Didn't find fault, then blamed the boot. My cabriolet roof was getting stuck not sure how this could be the boot.

12 September 2026

Professional staff with a positive attitude

09 September 2026

Did everything that was necessary as part of the service. Kept me informed and were courteous.

08 September 2026

Excellent service, very helpful and informative keeping me informed of progress regularly

08 September 2026

Simple, easy and efficient service. Kept fully informed of progress through MOT to Brake fluid service. Couple of advisories on MOT and quotes for fixing provided upon collection of vehicles. and fully explained.

07 September 2026

Efficient and courteous service

07 September 2026

Well looked after treated really well couldn't do enough

04 September 2026

Excellent service

03 September 2026

Always good service

03 September 2026

Excellent service and made to feel comfortable in the service area

02 September 2026

Excellent communication and efficient service

02 September 2026

Attentive, empathetic, excellent communication

02 September 2026

Excellent communication on all matters during the process of purchasing my new mini. The whole team at Carlisle showed total commitment and enthusiasm for the product and such a friendly and professional handover on the day of collection

01 September 2026

Good service and kept in the loop

30 August 2026

Process was explained beforehand and price given no hidden extras

29 August 2026

Happy with work done. No fuss

27 August 2026

Everyone was very helpful and went out of there way to help us.

24 August 2026

The appointment had moved to BMW - I didn't know where it was and Lloyd drove me over which was extremely kind of him. Attention whilst I was waiting for the service was impressive.

24 August 2026

We always receive a swift friendly first class service.

23 August 2026

The staff were very welcoming and everything was ready when i arrived

23 August 2026

Completely satisfied. A caring and lovely attitude.

20 August 2026

It was just as expected.

20 August 2026

Great service and thorough understanding of the various models and options.

20 August 2026

I was dealt with immediately and the problem was sorted

20 August 2026

Cannot understand the elecronics on the car. App had to applied .HOW.n

17 August 2026

First class service from start to finish for the service on our mini countryman E including a wash and polish ????????????

17 August 2026

The car was called in for a 'recall' job. Following pick up and driving home, I had to pull over due to a noise and reported back to the garage that the lower engine cover was hanging off.

16 August 2026

Quick and easy to arrange, friendly staff who completed all work to time.

13 August 2026

Good service, completed on time. Helpful staff.

13 August 2026

FAULT IDENTIFIED AND REPAIRED IN REASONABLE TIME

13 August 2026

Good service, opportunity to discuss with technician v helpful

12 August 2026

Always a warm welcome

12 August 2026

Very efficient and professional service all round.

12 August 2026

Excellent communication when vehicle had to stay longer than anticipated.

12 August 2026

5 stars for the excellent customer service, and approachable team

12 August 2026

Friendly welcoming staff.

11 August 2026

Everywas as expected

11 August 2026

Great interactions with anyone I spoke to especially Jemma she constantly kept me informed and seemed to go above and beyond to help with my situation I will be looking at purchasing my next vehicle from Lloyds

11 August 2026

The job was done well and in good time and the people in the service centre were friendly and helpful while I waited for my car to be ready.

08 August 2026

Good Service and information.

07 August 2026

Everything went as planned

07 August 2026

It was excellent as usual. Nice coffee, wifi, good comfortable place to catch up with some work on my macBook whilst MOT is done....

05 August 2026

Great service and fantastic experience - The lift into town and pickup was great and the job was completed as expected.

04 August 2026

Very smooth and efficient with clear communication

03 August 2026

Car came back looking dirtier than it went in water marks left all over it Was not impressed

03 August 2026

Great team at Mini Carlisle, nothing is ever a problem

02 August 2026

I know it's just going to the garage to get car serviced. But I kind of look forward to it because the staff are amazing and they have a lovely driver, who picked me up when it was ready. Staff are fantastic deal with and down to earth.

02 August 2026

Efficient service, well looked after

01 August 2026

Speedy turnaround time

31 July 2026

Everyone is always helpful, professional and friendly.

31 July 2026

5 star really good service

29 July 2026

It was a very efficient and quick service, handled courteously by Service Reception.

29 July 2026

Everything had been completed on our MINI Aceman, and it was ready and waiting for us to pick up at the arranged time, complete with a wash and polish! Courteous and friendly service from all at Carlisle Lloyds MINI, as always.

28 July 2026

a five star service from start to finish

28 July 2026

mini sold me a car that had multiple errors and spent more time in the dealership than on the road in the three months i owned it.

26 July 2026

Great service from start to finish. Booking the service was very easy, as was the self check in. Excellent.

24 July 2026

It went smoothly with no problems. Potential problems were highlighted for monitoring. The duration was as expected. The staff were polite & respectful.

22 July 2026

very friendly & professional staff

21 July 2026

As always excellent service.

20 July 2026

Excellent service throughout

20 July 2026

Welcoming staff,very helpful

18 July 2026

Professional, timely and good communication.

17 July 2026

Great customer service

15 July 2026

Excellent service, can't fault it :)

13 July 2026

Easy friendly process

13 July 2026

They were not able to explain or solve one problem i had but everything else was satisfactory. I was given a ride home and collected when the car was ready.

12 July 2026

Very helpful worked carried out the same day and issue sorted many thanks for the excellent service

11 July 2026

Very expensive for a simple oil change but I recognise the overheads and quality of service.

11 July 2026

Kept me informed of progress of repair. Very helpful, friendly and courteous in telephone communication.

09 July 2026

Good communication, friendly helpful staff. Problem fixed quickly and added bonus of clean car on pick up.

08 July 2026

Staff fantastic nothing to much trouble only thing my car was not washed after a big service and I pay a payment plan.

08 July 2026

Couldn't be happier

07 July 2026

Amazing friendly service

05 July 2026

Initially annoyed that I had to book a time to be told it would be a couple of hours wait before it would get looked at. However, Joe in the service department got it checked quickly, arranged a courtesy car and got the car fixed quickly.

04 July 2026

We turned up at the appointed time and we're dealt with straightaway and would dropped off in town with the show for service which was second to none and then picked up again around three o'clock where the car was ready and clean so very happy thanks

04 July 2026

They were very accommodating when I needed to change days due to work commitments and did their best to fulfill my requests.

03 July 2026

Reece from BMW is outstanding. The customer service he gives is outstanding. Nothing is too much trouble for him. I have a mini countryman and have been with Mini Carlisle for over 5 years. Knowing Reece is still at mini/BMW we are very happy

03 July 2026

Great service

03 July 2026

Very helpful

30 June 2026

I was very impressed with the whole procedure. The staff were very polite and friendly. I was kept informed at all times. Everyone worked as a team, all very professional.

30 June 2026

Great customer service team who go the extra mile, without fuss.

29 June 2026

Easy to make an appointment with polite friendly knowledgeable staff and competitive pricing and a free wash! efficient speedy online check in & a warm welcome on arrival, kept informed throughout.

29 June 2026

Looked after well. Good communication

29 June 2026

great all round experience

28 June 2026

Great service.

28 June 2026

Great service

28 June 2026

Great service

28 June 2026

Fantastic team at lloyd mini Carlisle

28 June 2026

Service was excellent. Standard parts are expensive. Also I'd have liked to have seen the MOT cost be discounted when carried out as part of a service.

FIND Lloyd Carlisle.

Address

Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01228371063

Map

Areas served

Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan

View map

Address

Kingstown Broadway, Kingstown Industrial Estate, Carlisle, CA3 0HA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 16:00
Sun:CLOSED

Phone

01228371063

Map

Areas served

Carlisle as well as surrounding areas including Dumfries, Penrith, Hexham and Annan

View map